Big Boet Registration Problems



The primary registration system is an automatic SMS response system that is hosted by our network service
provider. In order for the system to respond process, you must follow the correct Registration Procedure as explained
on the instruction leaflet supplied together with the installation CD. Please READ the instructions carefully before you send the SMS.

  1. You did not receive a response from the SMS server
    Make sure that you have send the message to the correct number, the following numbers are valid.
    The First installation:
    082 828 0932 or +278 282 0932

    2nd and 3rd installations:
    36929 (All Networks)
    084 003 6929 (Cell C and Virgin Mobile only)

    From the 4th installation and for brain teaser games:
    39009 (All networks)
    084 003 9009 (Cell C and Virgin Mobile only)

    If you have a pre-paid phone, make sure there is enough airtime to send the registration code to the premium rated
    SMS number. Under normal circumstances, you should receive a response within 1 minute. The response time could
    be affected by high network traffic, network connection problems and other delays caused at technical problems.
    Be aware that this is a machine – based system and we do not guarantee a 100% uptime.

Don not send your message again within a 2 hour period, your initial message might just be delayed. If you do not receive a
reply within an hour from sending, you can alternatively send the code via- email. The format of your email must be as follows:
Mail to : register@eduplay.co.za
Subject:  The 16/18- digital code in step 2 of the registration procedure that you need to send with your phone (NOT THE PRODUCT CODE)
Message Body: Do not write any message.

  1. You received an SMS back that reads
    “You have send the wrong code..” or “The code you send is invalid”
    The problem is that you have either send the 12 digit code in the Product Code sticker or you have not send the correct
    15/18 digits as indicated on your computer screen. Note that the code on your computer screen in step 2 of the registration
    is NOT the same as on the Product Code sticker.

If you enter the Unlock code in the space provided you get a message that reads Ïnvalid Unlock code...
If it is not the first time you are installing the program, it could be that you are trying to enter an unlock code that was previously
send to you or someone else. Each installation will require its own UNLICK CODE and cannot be used on a different computer or
a later installation. The solution is to SMS the 15/18 digit code that appears on your computer screen during step 2 of the
registration process to 36929 in order to receive a new UNLOCK CODE. Make sure the 15/18 digit code matches the one that
appears on your screen, otherwise it will not work.